Recently, I have had issues with my Talon. I would like to bring to your attention the excellent support I've received from the technical team members of Falcon Northwest. Will I receive this same dismal service and support if there's a problem? It certainly seems likely. The seasoned company has lost its way and only seems to cater to critics – not the average customer. Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product – for the review, but do not speak to the actual experience. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. In fact, the ship date was stated twice in the email communication. ![]() While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. It seems a lot like retaliation for questioning build components. ![]() Its been 21 days and they still have yet to complete the build.ĥ. Customer service became defensive and combative and never really answered my questions.Ĥ. While I was waiting on the build I had questions about the components used in the build.ģ. Ordered computer: stated 17 days to build.Ģ.
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